Frequently Asked Questions

What type of security does your facility offer?
Our facility is enclosed by a 11+ foot cement wall. The only access to the facility is through An electric, pass-code protected security gate, which is locked to all entry between 7PM and 7AM. We have an onsite Resident Manager at all times. Security video cameras are on 24-7 recording all activities within the compound.

Do you provide locks for the units?
No. You must provide a lock yourself. If you need a lock, we sell high-quality locks in our office.

Are there any laws or restrictions regarding what I can store?
California State Law prohibits the storage of live animals, perishables, liquids, flammable liquid, explosives, fuel, toxic materials or other items requiring a controlled environment.

Do you insure my property & goods?
We do not carry liability insurance for your property. We are not responsible for damage caused to your goods as a result of events beyond our control (fire, leaks, vandalism, natural disasters, etc.). We can recommend the type of insurance best suited for your property. If it is worth storing, it is worth insuring!

When is rent due?
Rent is due on or before your anniversary date each month.

Can I share my access code with friends/family?
You should never share your access code with anyone for security reasons.

Should I notify you if my address or phone number change?
Yes.